Preventing face to face violence^™

"Brilliant, very rewarding course, very well taught and I was interested all the way through. Shame it had to end!"
Chris Gardiner, CTSW

In 2 days you will cover a great deal:

Developing a proper understanding of aggression and violence … If you can understand what causes aggression and violence you are half way to overcoming it.

• Aggression and violence may be triggered by the primitive-brain, the rational-brain, or a combination of the two
• The primitive-brain is emotional and feels emotions such as anger, envy, greed, jealousy, territoriality, etc. The rational brain works out how to get the primitive brain what it wants. Thankfully, this is often by obeying social normal and customs. But sometimes it isn't
• It is vital to understand the interplay between the primitive and rational brain in order to understand aggression

Knowing What to Do about it … The person who starts with the right attitude, avoids the traps in body language and also knows what to say, can deal with most aggressive situations.

• Communicating directly with the primitive brain: Attitudes and Body Language
• Verbal strategies. Having the right attitude and avoiding body language pitfalls are both vital. But you also need to know what to say: verbal strategy and technique. Specific strategies include: Reassurance, Apology, Facing the other person down, Playing for time; Asking for the required behaviour; Delayed compliance; Diversion; Personalising yourself; Depersonalising the issue; Activating the rational-brain; Scripting. Each is powerful at the right time … you need to be able to choose the best one

If all else fails … no matter how bad things are, there is always a best option.

• Even in a dire situation there are lots of ideas on (a) escape tactics, (b) calling for help, (c) what to do if you are attacked and (d) what to do if someone else is being attacked
• In each case there is a 'menu' to choose from and it is usually a case of choosing the right item from the menu. Just as with a real menu, there is no item that is right every time. You need to know how to judge

Prevention is better than cure: Risk Assessment … afterwards, the risk is obvious. It needs to be just as obvious before the event.

• In assessing the risk of aggression or violence there are three areas to consider, some of which you can alter, some you can't
• The more risk factors that are present, the more risky the event. If you have risk factors present from one or two categories, this is somewhat risky. If you have significant risk factors from all 3 categories, this is clearly risky
• There is always a way of eliminating one or more factor and therefore minimising the risk

Learning outcomes

• You will have a clear way of conceptualising potentially violent incidents - you will know the different types of incident and what causes them
• You will be able to do a Risk Assessment - to really know which situations are likely to be aggressive, and how to modify them
• You will receive a detailed account of all the most effective techniques involved in preventing and handling aggression, using powerful, non-physical methods
• You will have a repertoire of techniques for handling (potentially) violent situations using powerful, non-physical methods

See our Training Planner for more information.

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